Depending on your exact location, we offer different payment options. 

• Credit card (all regions)
• PayPal (all regions)
• Apple Pay (all regions)
• iDeal (Netherlands)
• Bancontact (Belgium)
• KBC/CBC-betaalknop (Belgium)
• Belfius-betaalknop (Belgium)
• Giropay (Germany)
• Sofort (Germany)

We currently only deliver Releeves to select regions (see below). 

We have separate terms for when you order samples; check this info article instead. The below information pertains to when you place a ‘regular’ order in our online store.

Shipping costs €3.99 and is free for orders over €45!

You will always receive an email/SMS notification the moment the heroes in our warehouse are done picking your orders and a shipping label has been created. You will be able to track the status of the shipment the moment the courier picks up your parcel.

Orders received before 3 pm (Monday-Friday) are processed the same day. 

UK

We ship orders with both Royal Mail and DHL. Orders are normally delivered in 1-2 business days. 

Netherlands + Belgium

We ship orders with PostNL/Bpost and DHL. In the Netherlands, delivery is usually the next working day, and shipments to Belgium normally take 1-2 business days.

Germany

We ship with DHL, and you can expect delivery in 2 days, post-shipment. 

The shipping fee for sending samples is €3.99.

We ship samples with regular mail. Unfortunately, this means there is no way to track your shipment. However, we will message you the moment your samples have been shipped.

The speed of delivery depends on your location:

• UK & Germany: 3-4 days
• Netherlands & Belgium: 2-3 days

Unlike regular orders, which we always process each day, we tend to pull sample orders so that we can ship them out in bulk (not our preference, but this is required by the local delivery firms). Depending on how many orders we receive in a single week, we might ship samples either two or four times per week (Monday-Friday).

Brexit… we’ve got you covered.

Shipping to the UK? Your purchase will be delivered with all duties and taxes paid by us. No additional customs fees will apply when you receive your package, it's all included in the price. If we accidentally mess up, please drop us a line ASAP and we will get things sorted.

Our money-back guarantee is very straightforward:

• If you order a 30-pack of Releeves mouth tape (regardless if you opted for the 1, 3 or 6-pack variant) you are eligible for your money back if you message us within 90 days.
• 90 days are calculated from the date of purchase. It’s the most unambiguous way of tracking time.
• If you were charged a shipping fee, that amount will NOT be refunded. In other words, paid shipping fees are subtracted from your purchase amount in the case of money-back guarantee refunds.

IMPORTANT: we have two very simple limitations:

• Our samples are NOT eligible for our money-back guarantee. 
• Did you first order a sample and then order a full-size product? Then you will NOT be eligible for our money-back guarantee.

If you find yourself thinking, ‘Hold on, you guys are bloody greedy!’, then let me explain:

The entire idea for offering a sample pack is to make it very easy for anyone to try out Releeves. For less than what you pay for your fave pumpkin spice latte at Big Green (...yes, I am referring to Starbucks), you can start to improve your sleeping health. I know we are being generous. Try Googling for mouth tape made by our peers and you will see I am right.

Secondly, here is a dirty little secret about consumer goods products: manufacturing and shipping a sample version of a product is almost as expensive as a full-size product. In other words, each time you order a sample, yours truly is not getting any richer, quite the opposite. I stand by my product and know that for the right person, it can be of great value. But as I am not made of money, I need to put in place a few restrictions to protect myself and the rest of the team from the few who always try to play the system.

As always, I give it to you straight!

Simple: one time.

As we speak we are trying to put a system in place that can automatically help prevent anyone from placing more than one order. Until then we will  manually check each sample order to determine if it’s valid. If not, your order will be cancelled and the purchase amount refunded after 14 days.

In exchange for joining our email/SMS newsletter, we will provide you with a discount code so that you don’t need to pay €5 for the sample pack. Instead, you will only need to pay the shipping fee.

How it works:

• Step 1: Go to the sample product page.
• Step 2: Choose the free sample option.
• Step 3: Enter your first name, email address and phone number (make sure these are valid entries, otherwise you risk your purchase being cancelled).
• Step 4: Once you’re done, you will be shown a unique discount code. Copy that code.
• Step 5: Apply the discount code when you get to the checkout page.

Confused by the above? Have a look at this short explainer video.

We have an FAQ section at the bottom of the explainer page for each product. If you have any  other questions, message us here and we will get back to you ASAP (Monday-Friday).